Sep 30, 2021
This Fast Pace episode features Dean Mackie and Josh Phegan on defining customer service, why that's important and how to do it. They show how to define customer points of pain and what they really want, ways to provide service and build trust around those points, and how to charge for the value of the customer...
Sep 23, 2021
This week on Fast Pace, Dean Mackie and Josh Phegan discuss the big shift to being a director in a business, what directors actually do, and what allows you to play at this level. They look at the role of director as partner, leading by example, responsibilities, expectations and accountability, and how individual...
Sep 16, 2021
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss lifting engagement across workforces of the future and what that looks like. They explore hybrid workplaces, cross-generational expectations, non-dollar-productive activities, exercises for maximising engagement, leadership that connects to people, and the...
Sep 9, 2021
This episode of Fast Pace features Dean Mackie and Josh Phegan on why the vision comes first, before brand, market, or anything else. They discuss how vision defines everything you do, why a rebrand alone isn't enough, how vision is fundamental to serving the customer, what can limit vision, and why you need a sense of...
Sep 2, 2021
This Fast Pace episode features Dean Mackie and Josh Phegan on the war for talent and how to win it. They look at business roles, talent from other industries, attracting and retaining the talent you need, who to look for and where to find them, cadetship programs, recruiting from universities, and pitching the industry...