Aug 25, 2022
This week on Fast Pace, Dean Mackie and Josh Phegan discuss the innovation lab and shifting business performance. They address innovation as culture, encouraging collaboration, overcoming fear of change, identifying the problem first, commitment and fortitude, building a sustainable model, and connecting isolated...
Aug 18, 2022
In this Fast Pace episode, Dean Mackie and Josh Phegan look at balancing customer service and profit margins in the age of the customer. They talk about how roles are changing, what's most important to the customer, AI applications for improved customer insights, and products that provide a better customer experience...
Aug 11, 2022
This Fast Pace episode features Dean Mackie and Josh Phegan discussing business cycles, the property clock, and why current cycles are speeding up significantly. They look at high inflation events, adaptability, supply and demand shocks, cashflow coverage, building a resilient infrastructure, preparing for declining...
Aug 4, 2022
This week on Fast Pace, Dean Mackie and Josh Phegan offer tips to business leaders on coaching for performance. They talk about people's willingness to be coached, characteristics of an effective coach, questioning to coach for a solution, and the questions that need to be asked.