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Fast Pace with Josh Phegan and Dean Mackie

Oct 14, 2021

This Fast Pace episode features Dean Mackie and Josh Phegan on measuring your total addressable market and initiating new strategies to increase it, making sure your market is big enough, measuring property management market share, scaling on key metrics, and how different market share percentages change the way your...


Oct 7, 2021

This week on Fast Pace, Dean Mackie and Josh Phegan discuss how to win in a digital world, how digital has changed the way we work, digitising manual processes, accepting digital is here to stay, how digital makes the customer experience much easier, the work anywhere philosophy, and how training and mentoring happens now.


Sep 30, 2021

This Fast Pace episode features Dean Mackie and Josh Phegan on defining customer service, why that's important and how to do it. They show how to define customer points of pain and what they really want, ways to provide service and build trust around those points, and how to charge for the value of the customer...


Sep 23, 2021

This week on Fast Pace, Dean Mackie and Josh Phegan discuss the big shift to being a director in a business, what directors actually do, and what allows you to play at this level. They look at the role of director as partner, leading by example, responsibilities, expectations and accountability, and how individual...


Sep 16, 2021

In this Fast Pace episode, Dean Mackie and Josh Phegan discuss lifting engagement across workforces of the future and what that looks like. They explore hybrid workplaces, cross-generational expectations, non-dollar-productive activities, exercises for maximising engagement, leadership that connects to people, and the...