Mar 25, 2021
In this week's episode, Dean Mackie and Josh Phegan discuss how to rapidly reshape your team for growth with functional lanes, including why you need to let go to grow, the skills versus what’s needed matrix, what functional swim lanes are and why specialists and generalists are needed for each stage of business...
Mar 18, 2021
In this week's episode, Dean Mackie and Josh Phegan discuss the secret to serving today’s multi-dimensional customer including the service lines of a modern estate agency, why you need scale to drive recurring and ancillary income, the future service experiences that are required now, the power of data...
Mar 11, 2021
In this week's episode, Dean Mackie and Josh Phegan discuss how to build a great culture rapidly. We discuss: The role of purpose and values, how to define a brand - what it stands for, feels like, and it’s personality, what it means to be apart of your business, the essential systems to build a great business culture...